Terms & Conditions

Welcome to Rag & Denim online store which is operated by The Avenue Company Limited. Launched in 2012, Rag & Denim is Myanmar’s pioneer multi-brand athleisure concept store. The store has introduced premium streetwear to Myanmar audience and it has been a staple part of the trendsetter youth of Myanmar.

 

2.1. To make it easier for you to order products using the website, we offer you the opportunity to register for a personal account or log-in through social media. If you take advantage of this opportunity, any personal data that you provide us with during the registration and shipping information process, will be stored in our database and need not be entered with each new order, it will be entered into the order form automatically.

 

2.2. Before you place orders on the website, you need to register with an account or use social media plug-in to log-in. You share responsibility for ensuring that the details you provided on registration or at any time are completed and correct.

 

2.3. When you register an account log-in, you will be asked to create a password. You must keep this password as confidential. You share responsibility for all activities and orders that occur under your account. You share the responsibility to protect your account information such as password, account details, and related private information. If you found that your password has become known to anyone else or the password is being used in unauthorized manner, we recommended that you have to change your password immediately if such an incident occurs.

 

2.4. If someone accesses our website or services using your account information, our system will rely on that account information and will assume that is you accessing the website and services. If you did not make purchase on our website but found the activities or order histories under your account, please inform us immediately.

 

2.5. You may not transfer your account, benefits and services or share with any third parties. Rag & Denim will not be accountable for benefit shared problem and other issues. You must keep your user ID and password confidential at all times. You shall not misuse the website by creating multiple user accounts.

 

2.6. Please fill up the full detail of personal information, right address, and email address. Update contact information before you make an order. If you use current address as shipping address when making order and change it to a new address later, your parcel will be delivered to given address. If you do not wish to be sent wrong destination, please contact us immediately before shipping out your parcel. If we received late information while the parcel is on the way to you, there will be changes for delivery charges. You shall therefore provide an accurate, complete and up-to-date account information. You must keep your account information need to be update at all times.

 

2.7. You are not encouraged to change your email address which has been registered initially.

6.2. The shopping basket contains the reference of the selected item, its name, quantity and price. The quoted price does not include shipping (delivery) costs, which will be applied at the checkout.

 

6.3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the website. The personal details provided by users will be treated in accordance with our Privacy Policy (You may find Privacy Policy at Section 18).

 

6.4. You may place an order by completing and submitting the order on website. You shall be responsible for ensuring the accuracy of all orders including reward item. Rag & Denim reminds that delivery address and other personal information must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. By confirming your purchase at the end of the check-out process, you agree to accept and pay for the item(s).

 

6.5. Once the order has been completed and before the order is confirmed, the user will be provided an email with an itemized summary of the order, identifying the item(s) purchased, the total price (including transportation service charges) and the order delivery details, in order for the user to confirm this by clicking on the ‘Continue to Payment Method’ and ‘Complete order’ button.

 

6.6. An automated order confirmation email will also be sent to the email address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this email, this could be due to a temporary communications problem in the network or an error in the email address entered. In both cases, Rag & Denim advises the user to contact us. Similarly, an email will be sent to the user confirming that the product has been dispatched.

 

6.7. You can cancel or change your order and personal information before check-out. After placing order, you may not cancel by yourself. If you discover that you have made a mistake regarding to your order or shipping address after submitted, please contact us immediately during business hours or leave a message.

7.1. We reserve the right to cancel your order on the following grounds:

 

7.1.1. Due to a lack of availability of product

 

7.1.2. When we have identified an error in redemption for reward without a coupon code

 

7.1.3. If we are unable to reach your region/address provided to deliver

 

7.1.4. When the security systems indicate that the order may be fraudulent

 

7.2. The confirmation email does not constitute our acceptance of your order; it merely records the fact that we have received the order. If for any reason from above, we will notify you of this by email or inform you via contact number given for order cancellation.

8.1. Your parcel will arrive within 2-3 working days if destination is within Yangon. If you placed an order on weekends and public holidays, it will be processed on next business days. We put effort to deliver our products to you in timely however, there might be a delay due to circumstances beyond our control such as political issues, environmental condition, natural disaster and so on.

 

8.2. The courier will be in touch with you before delivering to you. If you cannot make available for first attempt, you may respond to them as early as you can and request for reschedule. If failure to do so, the courier will keep your parcel in their storage/warehouse or office for a week (maximum) as a bounced parcel. Bounced parcels that are unclaimed or repeatedly fail to take delivery, will be returned to Rag & Denim and your order will be cancelled.

 

8.3. Deliver will be made to the address specified by you on the completed order form. If you have filled an incorrect or incomplete delivery address, a further charge or different fare may be incurred for delivering the products at another time.

 

8.4. In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

 

8.5. You agree to accept the parcel by signing for the significance of receiving our products.

 

8.6. The delivery/shipping cost is calculated according to the items purchased and its amount. The exact cost will be calculated every time an item is added to the shopping cart, and will be displayed on the order summary page that appears before you confirm the order.

 

8.7. Standard Shipping

 

 Yangon: Delivery in 3-4 working days. MMK 3,000 (Under MMK 200,000 Purchasing)

Outskirt area: Delivery in 6-7 working days. MMK 5,000 (Under MMK 200,000 Purchasing)

 

Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order. Rag & Denim will waive delivery fees (including for redelivery) if you have received a damaged item due to product defect and would like to return it. However, delivery charges to be incurred by customer if requested to exchange the products.

9.1. We accept exchange and return for damage that is made within 7 business days from date of delivery with valid e-receipt and order number. This policy is applicable only to those products which do not fall in the list of non-refundable items provided on our site.

 

9.2. All items must be unused, unworn, unwashed, free of stain and with its tags intact.

 

9.3. Items must be exchanged with an equivalent or higher price item. Extra payment to be made for higher-price item.

 

9.4. Delivery fees for replacement item will be incurred by Rag & Denim for items acknowledged to be defective. If the replacement item is no longer in-stock, you may request to get a new design.

10.1. All purchases of physical items from Rag & Denim are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to carrier. Risk in the products shall pass to Rag & Denim upon your delivery of the products to the carrier when making exchange or return.

 

10.2. Rag & Denim will compensate for item(s) lost while delivering to you. However, the responsibility of lost effect does not rely on returning from you i.e. if you addressed Rag & Denim HQ wrongly when sending back for exchange/return. Please therefore ensure to fill the correct address if you wish to send the item(s) back to us.

11.1. Rag & Denim will close or terminate your account if you make too many returns for more than (3) times, sometimes without warning or explanation or prior notice to us. By closing these accounts, we’re trying to protect the experience for all shoppers and prevent long-term abuse of its return policy. The silver lining is we have allowance for reschedule if you are not available to receive your parcel at the time of delivering to you.

 

11.2.We will also suspend or cancel your account with the website immediately under this condition.

 

11.2.1. You breach any obligation under these Terms and Conditions

 

11.2.2. If you were elusive of delivery more than 3 times

 

11.2.3. If you are using the website for any fraudulent purpose or

 

11.2.4. You breach any law or regulation in the course of using the website

 

14. Privacy Policy

Information we collect

We may obtain your personal data when you provide it via online registration link, on our website. We may collect and keep your information to process your purchase on our Site. Our products are also available for sale in our Rag & Denim stores. Unless otherwise indicated at the time that you provide your personal information at stores is not provided to us. This Privacy Policy does not address any data collection by our retail shops. When you visit this site, our social media pages, we may also collect certain information about you deceive or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

Information you provide

You need to provide personal information to us in numerous ways, such as when you participate in an offer or promotion when you make a purchase on our site. The types of personal information you may provide to us includes:

Contact Information (such as name, email address, mobile number and address)

• Date of birth
• Gender
• Username
• Purchase History

 

How we use the information

We may use the information that you provide us to

• Enable us to process your orders and to provide you with the services and information offered through our website and which you request
• Deliver your purchases and send you service messages. These details are also important for fraud prevention and detection, to show you adverts on our latest products and deals, and find out what you like
• Send you promotional or other communications (such as general communications and Insider communications)
• Communicate with you about, and administer your participation in, special events, contests, program and other offers
• Administer the Insider list and respond to you inquires (including requests and inquires related to Insider)
• Manage your online account, including access to your online purchase history
• Process your payment and/or gift card transactions
• Provide you with quality customer care and comply with our security standard
• Carry out research on our users’ demographics
• Comply with applicable legal requirements, relevant industry standard and your privacy

 

We may also pass your name, mobile number and address on to a third-party logistics in order to deliver the products to you. You must only submit to use the Site information which is accurate and not misleading and you must keep it up-to-date and inform us of changes. You can view the details of your orders that have been completed, those which are open and those which are shortly dispatched and administer your address detail and any newsletter to which you may have subscribed. If you would prefer not to receive any newsletter, please click the ‘unsubscribe’ link in any email that we sent to you. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. If your instruction is unclear, we will contact you for clarification.

 

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data and have the information blocked or deleted as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your personal information by sending an email to info@ragndenim.com.

 

Cookies

Rag & Denim uses data collection devices such as “cookies” on certain pages of the website to help analyses our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. We offer certain features that are only available through the use of a “cookie”. Rag & Denim also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. Rag & Denim does not control the use of cookies by third parties.

 

Security

We have in place appropriate administrative, technical and security measures to prevent unauthorized or unlawful access to or accidental loss, damage, access, alteration, disclosure or use to your information. When we collect data through the Site, we collect your personal details on secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device. You are responsible for protecting against unauthorized access to your password and to your computer.

 

 Your rights and choices

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to inquire us to correct any inaccuracies in your data free of charge. You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You may also opt out of receiving marketing emails sent from us if you think that are not necessary for you.